ShiftEdit won't load.
If you are using Chrome, try disabling other extensions or running in an incognito window. If you still have trouble check the js console for errors.

My Google Checkout subscription didn't renew.
Google has closed down Google Checkout. You will either need to subscribe via Paypal or Google Wallet.

Live preview doesn't work.
If using Chrome or Firefox, check if you have a shield in the address bar. If so, click the shield and then click "Load unsafe script", this will then load your website.

I experience unexpected behaviour in chrome/ firefox

Try clearing the appcache in chrome. Or firefox
Tools > Options (Preferences on Mac OS X) > Advanced > Network > Select specific application cache > Remove

When I open an image in pixlr I get the message "[IOErrorEvent type="ioError" bubbles=false cancelable=falseeventPhase=2 text="Error #2032"]".
The image needs to be web accessible - go to Site->Edit and make sure the dir and web url are correct.

How securely are the passwords stored?
Our systems are fully patched and behind a firewall. For the security conscious we also recommend enabling the master password feature.

I use a non-US keyboard and when I press a certain key it outputs [].
There is a known issue with the bracket key detection on certain locales. To get around this, turn off "close brackets" in Edit->Preferences->Editor.

I have an issue in IE.
Not everything works great in IE, Chrome is preferred,

My server has IP restrictions in place and I can't connect.

You need to allow our server IPs:
54.235.66.128
54.204.38.137
54.197.226.18

I get the message: "Please check your settings: connection to host failed."

Our servers may be being blocked by your domains firewall or ftp server.
Check for IP restrictions as mentioned above.
If that fails, try checking your ftp logs or firewall logs. You may need to contact your hosting provider to resolve this issue.

You can perform a traceroute from their account area to help diagnose connection issues.

I can't connect to local host or a server on my private network.

FTP/SFTP connections go via our server as JS can't natively make such connections. Therefore your server has to be publicly accessible for it to work. You could use dropbox which is also supported.

To connect directly you can use the ajax server type.

Can I access Amazon S3 buckets with a restricted IAM account?

Yes:

  • Create IAM credentials for a "role" based user (e.g. ShiftEdit-bucketname)
  • apply an IAM policy for this user
  • plug in the IAM credentials into ShiftEdit's site setup in a similar way as you've defined for the main user credentials, and
  • select the bucket name as the opening directory into ShiftEdit's site setup
  • The IAM policy is: {"Statement": [{"Action": ["s3:ListBucket", "s3:GetObject", "s3:PutObject", "s3:DeleteObject", "s3:PutObjectAcl", "s3:PutObjectVersionAcl"], "Effect": "Allow", "Resource": ["arn:aws:s3:::bucketname/*", "arn:aws:s3:::bucketname"]},{"Effect": "Allow", "Action": "s3:ListAllMyBuckets", "Resource": "*"}]}

I have a problem connecting to Google Drive

In Google Drive go to settings -> Manage apps and remove ShiftEdit. Then add the site to ShiftEdit.

How do I preview files in Google Drive

See how to get your google drive preview url.

Do you support telnet/ ssh access?

Checkout Secure Shell.

I have another issue/ idea.
Try the Google Group.

How do I remove my account?.
You can do this from your account